Privacy Policy

This website is operated by SUSTAINABLE COLLECTIVE LLC d/b/a Terra Tea Club (“Terra Tea Club”). Throughout the site, the terms “we”, “us” and “our” refer to SUSTAINABLE COLLECTIVE LLC d/b/a Terra Tea Club (“Terra Tea Club”).

We recognize the importance of the privacy of our online visitors. This privacy policy (“Privacy Policy”) describes how we handle information we collect from visitors to our website available at  https://www.terrateaclub.com/, https://shop.terrateaclub.com/ and all other websites and subdomains operated by Terra Tea Club (collectively the “Site”).

By visiting our Site, you accept this Privacy Policy's terms.

Owner and Data Controller
Terra Tea Club
1606 W Stassney Ln #5
Austin, TX 78745

Owner contact email: support@terrateaclub.com

 

What information do we collect?

When you visit the Site, we collect two types of information: Personally Identifiable Information and Aggregate Information.

  • Personally Identifiable Information is any information by which you can be identified, such as your name, address, telephone number, email address, credit card information, personal interests, etc.
  • Aggregate Information is anonymous data such as your IP address, your domain name and user statistics (e.g., the percentage of our users living in any given state or region). Aggregate data is not personally identifiable to you.

See below for more detail about the information we collect.

Order Information

  • Examples of Personally Identifiable Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify

Device Information

  • Examples of Aggregate Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, to perform analytics on Site usage to optimize our Site, to manage targeted advertising.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
  • Disclosure for a business purpose: shared with our processor Shopify

 

How do we use your Personal Information? 

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Additionally, we use this Personal Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing Personal Information

Your Personal Information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural Advertising

As described above, we may use your Aggregate Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We do not link aggregated data with Personally Identifiable Information.

For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location)

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, you may contact us by:

  • filling out the form linked here: CCPA Opt Out;
  • emailing us at: support@terrateaclub.com;
  • calling us at: (818) 290-8998;
  • sending us mail to: Terra Tea Club, 1606 W Stassney Ln #5
    Austin, TX 78745

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below:

Terra Tea Club
1606 W Stassney Ln #5
Austin, TX 78745

Please see our “Privacy Provisions for California Residents” below for a more complete description of your rights under the CCPA as a California State resident.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@terrateaclub.com or by mail using the details provided below:

Terra Tea Club
1606 W Stassney Ln #5
Austin, TX 78745

Last updated: 12/16/20