Returns & Refunds

RETURNS AND REFUNDS

We want you to be 100% happy with your purchase. 

If you received an incorrect or damaged item, please email us at support@terrateaclub.com immediately so that we can correct the problem. 

If you are not fully satisfied with your order, please contact us at support@terrateaclub.com within 30 days of delivery and we will work to make it right or refund your order.

When we refund your order, you will see it back as a credit on your card within 5-10 business days, depending on your bank.

We value your feedback as it helps us continuously improve your experience. Please don’t hesitate to let us know if there’s an issue with your order.

SUBSCRIPTION

If you purchased a subscription, it will automatically renew every 30 days. You may cancel or pause your subscription at any time. By ordering a Terra Tea Club monthly subscription, you understand and agree to be billed on a per-order basis, in a recurring fashion, at the frequency and quantity of your choosing until you decide to cancel your subscription. 

You can cancel your subscription at any time via logging into your customer portal through our website here. You can email our customer support team for help at: support@terrateaclub.com

If you purchased a gift subscription, it is a one time prepaid charge and the subscription will not renew past the duration you selected.